Return & Refund Policy

We want you to be satisfied with your purchase. Please read this policy before requesting a return, exchange, or refund.

Return and Exchange Window

You may request a return or exchange within 30 days after delivery.

To start a return or exchange, contact us at support@godocloth.com before sending any item back. All returns require prior authorization.

Return Conditions

To be eligible for a return, the item must be:

• Unworn, unused, unwashed, and undamaged

• In its original condition

• With original tags, labels, and packaging when applicable

• Returned with proof of purchase or order information

We do not accept returns that show signs of wear, washing, alteration, damage, odors, missing tags, missing packaging, or other conditions that make the item unsuitable for resale.

Hygiene-Sensitive Items

Hygiene-sensitive items, including bodysuits, lingerie, underwear, sleepwear, swimwear, earrings, hair accessories, and personal care items, can be returned or exchanged within 30 days after delivery only when they are unworn, unused, unwashed, unopened, and in their original packaging with all hygiene seals, protective liners, tags, and labels intact.

Items with a removed hygiene seal or protective liner, or items that have been opened, worn, used, or washed, cannot be returned unless they arrived damaged, defective, or incorrect.

Final Sale and Gift Cards

An item is final sale only when the product page or order confirmation specifically marks it as "Final Sale." Specifically marked final-sale items and gift cards cannot be returned unless the item arrived damaged, defective, or incorrect.

Items damaged through wear, washing, misuse, alteration, or customer handling are not eligible for return.

How to Start a Return

Please email support@godocloth.com with:

• Order number

• Email address used for the order

• Item name or SKU

• Reason for return

• Photos if the item is damaged, defective, or incorrect

After your request is reviewed, our customer service team will provide return instructions if the return is approved. Please do not send your package to any address unless customer service confirms the return instructions.

Return Shipping Cost

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 30 days after delivery. Include your order number and clear photos of the issue.

After we verify the issue, we provide a replacement when the same item is in stock or issue a refund to the original payment method when replacement stock is unavailable. We provide prepaid return instructions when a return is required.

Refunds

After we receive and inspect your returned package, we will notify you whether the refund is approved.

Most approved returns are processed within 5 business days after we receive the returned package. Approved refunds will be issued to the original payment method.

After we issue a refund, the posting time is determined by your bank, card issuer, or payment provider.

Exchanges

We provide exchanges when the requested size or color is in stock. Contact us first so we can confirm availability and provide the next steps.

If the requested exchange item is out of stock, return the original item for a refund and place a new order for an available item.

Contact

For return and refund questions, contact us at support@godocloth.com.

Return Address: 2440 S MILLIKEN AVE, Ontario, CA 91761

Please contact us before sending any item to this address. Customer service provides the return instructions for each order.